GoVets Customer Support Representative

JOB POSTING #VERATICS0046: (Up to 30 hours per week – Part-Time, Leading to Full-Time)

Veratics is currently seeking self-driven, self-directed, passionate, and experienced Customer Support Representatives (CSR) with a proven track record of delivering results. The CSR will be expected to work in a dynamic, fast-paced environment while being able to communicate effectively and professionally.

The CSR will have 2+ years of experience in a customer service role, with the ability to perform the following:

  • Excellent customer support / call answering etiquette and professionalism.
  • Ability to communicate with clients effectively via multiple channels, including E-mail, Phone, and IM/Chat.
  • Ability to multi-task and handle several simultaneous customer requests.
  • Ability to handle support tickets and route them to the appropriate internal and external resources.
  • Ability to quickly research product questions for customers to maximize sales and conversions.
  • Ability to manage returns, order issues, and order questions.
  • Experience with conflict resolution when handling customer service requests.
  • Experience with social media communication and outreach initiatives as needed.
  • Experience with E-commerce applications is preferred.

General Qualifications:

  • 3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) is required
  • Excellent typing skills (60+ wpm)
  • Excellent communication and presentation skills
  • Excellent time management skills
  • Ability to work from and complete tasks as prioritized by Supervisor
  • Associates degree desired with a major in Business Administration or equivalent preferred
  • Must be a US Citizen

Additional Information:

  • Position is located in Indian Harbour Beach, Florida.
  • This is a Part-Time position (up to 30 hrs per week) that may require shift work on weekends.
  • Hours may vary throughout the week based on scheduled.
  • This person will be sharing an office with other CSRs.
  • This position can lead to a Full-Time position over the coming months.

Our corporate office is located in Indian Harbour Beach, a small community located on a barrier island that is formed between the Atlantic Ocean and the Intracoastal Waterway in sunny Central Florida. Our location is a convenient drive to two international airports (MCO, MLB) and is only 20 minutes south of Port Canaveral.

About Veratics

Veratics is the platform provider for GoVets (, the Nation’s largest online marketplace for Veteran Owned Businesses. To learn more, please visit: Veratics also offers Technology Turnaround Services, Outreach and Training Services, and Shared Services Solutions for Large Enterprises and Local, State and Federal Government customers. To learn more, please visit:

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