GoVets Customer Support Representative

JOB POSTING #VERATICS0046: (15-20 hours per week – Part-Time)

Veratics is currently seeking self-driven, self-directed, passionate, and experienced Customer Support Representatives (CSR) with a proven track record of delivering results. The CSR will be expected to work in a dynamic, fast-paced environment while being able to communicate effectively and professionally.

The CSR will have 2+ years of experience in a customer service role, with the ability to perform the following:

  • Excellent customer support / call answering etiquette and professionalism.
  • Ability to communicate with clients effectively via multiple channels, including E-mail, Phone, and IM/Chat.
  • Ability to multi-task and handle several simultaneous customer requests.
  • Ability to handle support tickets and route them to the appropriate internal and external resources.
  • Ability to quickly research product questions for customers to maximize sales and conversions.
  • Ability to manage returns, order issues, and order questions.
  • Experience with conflict resolution when handling customer service requests.
  • Experience with social media communication and outreach initiatives as needed.
  • Experience with E-commerce applications is preferred.

General Qualifications:

  • 3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) is required
  • Excellent typing skills (60+ wpm)
  • Excellent communication and presentation skills
  • Excellent time management skills
  • Ability to work from and complete tasks as prioritized by Supervisor
  • Associates degree desired with a major in Business Administration or equivalent preferred
  • Must be a US Citizen

Additional Information:

  • Position is located in Indian Harbour Beach, Florida
  • This is a Part-Time position that may require shift work on weekends.
  • Hours may vary throughout the week based on scheduled
  • This person will be sharing an office with other Part-Time CSRs.

Our corporate office is located in Indian Harbour Beach, a small community located on a barrier island that is formed between the Atlantic Ocean and the Intracoastal Waterway in sunny Central Florida. Our location is a convenient drive to two international airports (MCO, MLB) and is only 20 minutes south of Port Canaveral.

About Veratics

Veratics is the platform provider for GoVets (https://www.govets.com), the Nation’s largest online marketplace for Veteran Owned Businesses. To learn more, please visit: https://www.govets.com. Veratics also offers Technology Turnaround Services, Outreach and Training Services, and Shared Services Solutions for Large Enterprises and Local, State and Federal Government customers. To learn more, please visit: https://www.veratics.com.

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