Veratics is currently seeking self-driven, self-directed, passionate, and experienced Online Sales Representatives (OSR) with a proven track record of delivering online sales results. The OSR will be expected to work in a dynamic, fast-paced environment while being able to communicate effectively and professionally.
The OSR will have 2+ years of experience in an online sales support or customer support role, with the ability to perform the following:
- Sell products to customers that reach out to GoVets support via E-mail, phone and or IM/Chat.
- Ability to communicate with clients effectively via multiple channels, including E-mail, Phone, and IM/Chat.
- Ability to multi-task and handle several simultaneous customer sales requests, orders and order quotes.
- Ability to handle support tickets and route them to the appropriate internal and external resources.
- Ability to manage returns, order issues, and order questions.
- Experience with conflict resolution when handling customer service requests.
- Experience with social media communication and outreach initiatives as needed.
- Experience with E-commerce applications is preferred.
- 3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) is required
- Excellent typing skills (60+ wpm)
- Excellent communication and presentation skills
- Excellent time management skills
- Ability to work from and complete tasks as prioritized by Supervisor
- Associates degree desired with a major in Business Administration or equivalent preferred
- Must be a US CitizenAdditional Information:
- Position is located in Indian Harbour Beach, Florida.
- This is a Part-Time position (up to 20 hrs per week) that may require shift work on weekends.
- Hours may vary throughout the week based on scheduled.
- This person will be sharing an office with other CSRs.
- This opportunity can lead to 30+ hours / week over the coming months.Our corporate office is located in Indian Harbour Beach, a small community located on a barrier island that is formed between the Atlantic Ocean and the Intracoastal Waterway in sunny Central Florida. Our location is a convenient drive to two international airports (MCO, MLB) and is only 20 minutes south of Port Canaveral.
Veratics is the platform provider for GoVets (https://www.govets.com), the Nation’s largest Veteran online store. To learn more, please visit: https://www.govets.com. Veratics also offers Technology Turnaround Services, Outreach and Training Services, and Shared Services Solutions for Large Enterprises and Local, State and Federal Government customers. To learn more, please visit: https://www.veratics.com.